SHIPPING:
If an item is available, we will ship it within forty-eight hours.
Small items are shipped via standard ground carriers within the continental US.
At the moment, we are unable to ship internationally.
FURNITURE & LARGE ITEMS
There are two types of delivery options - curbside or white glove - both of which will require a signature. If you would like items to be held and delivered on a specific date, please notify us so we can accommodate your needs. We are
unable to deliver furniture to Alaska, Hawaii, US Territories or PO Boxes.
Curbside Delivery - The most cost-effective for shipping furniture. With this option, the delivery team will unload goods from the truck and place it on the curb outside of your location. This is the recommended option for delivery to storage facilities, warehouses, or homes with garages.
We will call to arrange a delivery date and provide a 1-3 hour window.
Fees vary based on delivery location, please be sure to select the appropriate option when checking out.
CAPE COD & ISLANDS
Local (Mid/Lower Cape) - $79
Local (Outer/Upper Cape) - $140
Nantucket/Martha's Vineyard - $450
NEW ENGLAND
(MA, RI, CT, NH, VT, ME) - $199
NATIONWIDE
Continental US- $299
White Glove Delivery - A premium option that places a piece inside your room of choice, along with assembly and removal of all packaging materials. We ask that you please verify the accessibility of the space inside your home, checking for narrow doorways, stairways or elevators. This will prevent damages to items and make the delivery quick and efficient.
We will call to arrange a delivery date and provide a 1-3 hour window.
Fees vary based on delivery location, please be sure to select the appropriate option when checking out.
CAPE COD
Applies only to Cape Cod addresses- $199
NATIONWIDE
Continental US- $450
If an item is back-ordered, you will be promptly notified and given an estimated availability date. We will ship the item once we receive it.
If the item is not available by the date specified, you will be given the option to cancel your order.
RETURNS:
We want you to be happy with your purchase, if for any reason you aren't, please contact us right away. Undamaged items may be returned within ten days of delivery. A 25% restocking fee applies to large rugs, lighting, and furniture. Custom furniture and delivery fees are not refundable. Funds will be reimbursed to either the original form of payment or Elburne store credit.
Please send back items to the following address:
Att: Returns
Elburne
744 Main St
Dennis, MA 02673
If an item is damaged or if you have any other concern, comment or order-related issue, please contact us immediately at info@elburne.com
We will do our best to make things right!
DISCLAIMER:
Due to the character of reclaimed products, all dimensions are approximate. Wood is a natural product that responds to temperature and humidity by expanding and contracting. These changes may be noticeable in the physical appearance of the product. Elburne takes precautions to ensure our products are able to handle these changes, yet the conditions of your home can affect the wooden products. Appearances of reclaimed wood vary from board to board, therefore, our images are used to demonstrate style and quality, but the product and it's colors may vary.
